Privacy Policy – The Canary Residence Collection Issued by authorised channel partner · project MahaRERA P52100033850, P52100031557

Last updated: 26 March 2026

This Privacy Policy explains how your personal information is collected, used, and disclosed when you interact with the website thecanaryresidence.in (or associated microsites/landing pages) operated by an authorised channel partner (marketing representative) for The Canary Residence Collection – Tower I (MahaRERA registration numbers: P52100033850, P52100031557).

DATA CONTROLLER / REPRESENTATIVE

Entity: Authorised channel partner (individual, Maharashtra)

Location: Pune, Maharashtra

Validity of marketing authorisation: 30 March 2022 – 30 March 2027 (5 years)

We are committed to protecting your privacy and ensuring compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 (DPDPA) (as applicable), and Google’s EU‑U.S. Privacy Policy requirements.

1. Information we collect

We collect information you voluntarily provide when you:

Fill out enquiry forms (name, email, phone number, preferred unit type, budget range, etc.)
Request a call back or download brochures/pricing sheets
Communicate with us via WhatsApp, SMS, email, or phone
Register for site visits or project updates

We may also automatically collect technical data such as IP address, browser type, device information, and pages visited (via cookies or similar technologies) to improve website performance and user experience.

📋 Categories of personal data typically processed:

Identity & contact: full name, mobile number, email address, city of residence
Transactional: enquiries, preferences, notes from conversations (with consent)
Technical: IP, log data, cookie IDs, browsing behaviour on our site
Sensitive data: we DO NOT collect financial details (credit card, bank account) or government ID numbers unless required for formal booking, at which stage separate consent is obtained

2. How we use your information

We process your data for the following legitimate purposes (as per DPDPA and GDPR principles):

Respond to enquiries: to provide you with information about The Canary Residence Collection – Tower I, including pricing, floor plans, availability, and offers.
Customer service: to schedule site visits, follow up on your interest, and assist with pre‑booking formalities.
Compliance & record keeping: to maintain necessary records as an authorised marketing partner.
Marketing communications: with your consent, we may send project updates, new launches, or festive offers. You may opt out at any time.
Website improvement: analyse usage patterns to enhance functionality and user experience.

We do not sell, rent, or trade your personal information for any advertising or marketing purposes unrelated to real estate.

3. Information sharing and disclosure

We may share your personal information with:

The developer / promoter of The Canary Residence Collection – Tower I, for the purpose of processing your enquiry, booking, or purchase. The developer is bound by confidentiality obligations.
Service providers (e.g., legal advisors, IT partners) strictly on a need‑to‑know basis.
Government / regulatory authorities if required under law (e.g., court order, statutory audit).
IT service providers (website hosting, CRM, email services) under written contract that ensures data protection.

By submitting your information, you explicitly consent to such sharing for the purposes outlined in this policy.

4. Cookies and similar technologies

Our website uses cookies and pixels to:

Remember your preferences and form inputs
Understand how you interact with the site (Google Analytics)
Serve relevant ads (Google Ads remarketing) – only if you have consented via the cookie banner

You may disable cookies via browser settings, but this may affect website functionality. Third‑party cookies (Google, Meta) are subject to their respective privacy policies.

5. Data retention

We retain personal information as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, or resolve disputes. Typically, enquiry data is retained for 5 years from last contact, after which it is anonymized or securely deleted.

6. Your privacy rights

Under the Digital Personal Data Protection Act, 2023 (India) and other applicable laws, you have the right to:

Access the personal data we hold about you.
Correction of inaccurate or incomplete data.
Withdraw consent at any time (by emailing or clicking “unsubscribe”).
Grievance redressal – contact our Grievance Officer (details below).

To exercise your rights, please write to us with your registered contact details. We will respond within 30 days as per law.

7. Grievance officer / contact details

In accordance with Indian IT Rules and DPDPA, we have appointed a Grievance Officer:

Grievance Officer: Authorised channel partner representative

Email: grievance.thecanary@partner.co.in (or use the contact form on website with subject "Grievance")

Postal address: Pune, Maharashtra (mark "Attn: Grievance Officer – Privacy")

Response time: We aim to resolve complaints within 30 days.

8. Data security

We implement reasonable security practices (encryption, access controls, firewalls) to protect your data from unauthorised access, loss, or misuse. However, no internet transmission is 100% secure – you share information at your own risk.

9. Children's privacy

Our website is not intended for individuals under 18 years. We do not knowingly collect data from minors.

10. Changes to this privacy policy

We may update this policy to reflect changes in law or our practices. The latest version will always be posted with the effective date. Material changes will be notified via website notice or email.

⚖️ Google Ads compliance note: This privacy policy accurately discloses data collection, usage, and sharing practices. It includes required disclosures about cookies, consent withdrawal, and grievance officer details, aligning with Google’s EU‑U.S. Privacy Policy requirements and Indian real estate advertising guidelines. Project MahaRERA: P52100033850, P52100031557.

By using this website and submitting your information, you acknowledge that you have read and understood this Privacy Policy, including how your data is used by the authorised channel partner and shared with the developer for project-related communication.

Authorised marketing partner (Pune) · Project MahaRERA: P52100033850, P52100031557